Delivery is possible in mainland France, French overseas departments and territories (Réunion, Mayotte, Guadeloupe, Martinique, French Guiana), Belgium, Switzerland and Luxembourg.
● What are the delivery times?
Delivery times depend on your location. Our products are shipped within 24 hours, Monday to Friday.
Next, delivery times vary depending on your country:
Metropolitan France: 2 to 5 business days
Belgium: 5 to 7 business days
Switzerland: 5 to 7 business days
Overseas territories: 7 to 14 business days
Your items are shipped from a logistics center located in La Flèche, France.
● How much does delivery cost?
Delivery costs between €3.90 and €7.90 for all orders with a total purchase amount below €69. For all orders over €69, delivery is free to a collection point.
- Belgium, Luxembourg: delivery costs between 4.90 and 12.00 euros
- Switzerland: delivery costs 11.90 euros
- Overseas territories: delivery costs 11.90 euros
● Exchanges and returns
If your items are not suitable, you have a 30-day return period from the date you receive your package. Please note that return shipping costs are your responsibility. If this applies to you, please contact us at the following address:
teamneutraliz@gmail.com
However, if your items have a manufacturing defect or an anomaly not related to misuse, we will exchange or refund them.
Please note: as we sell wellness/cosmetic products, for hygiene reasons we cannot refund products that have already been opened or used.
You have 30 days after receiving your product to contact us.
● Customs fees
Depending on where you live, customs fees may be charged by your delivery person and are in no way dependent on our control.
● Additional charges on order
Some banks charge additional fees for your online purchases. These fees, which can range from a few cents to €5, are proportional to the amount of your order and are beyond our control. When you place an order on our website, we only receive the amount shown at the time of payment.
If you notice an additional charge related to your purchase on our website, please contact your bank. In some cases, a refund may be possible.
Note that this case is rare and is often attributed to foreign banks and destinations.
