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Refund & Return Policy
To return your product, you must contact us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Upon request, we can (if applicable) provide a prepaid return shipping label and deduct the cost from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
To return your product, you must send it to the following postal address: SB2L Logistique, 8 RUE RABELAIS, LA FLECHE, 72200.
Email address: contact@neutraliz.com
Customer Service Phone: 02.43.45.00.76
You will be responsible for the shipping costs for returning your item. They are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our standard return policy lasts 30 days from the date you receive your package. If more than 30 days have passed since your delivery, we cannot offer you a refund or exchange.
For any undelivered package, you have 1 month from the date of your order to contact us so that we can potentially resend your order or refund you. After this period, no reshipment or refund will be possible.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also not be defective in any way.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition is damaged or has missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery - Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request is approved, your refund will be processed, and automatically applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account. It may take some time before your refund is officially posted. If you haven’t received your refund within 2 weeks, please contact us at contact@neutraliz.com
We only process exchanges for defective products (damage not related to delivery)